Meet the Agent: Cindy Strappazzon — real estate, real passion

When Cindy Strappazzon from PHA Real Estate made the leap from conveyancing secretary to real estate agent in March 2023, she was looking for more than just a career change; she was after something that would challenge her, energise her, and give her space to grow.

“I wanted something more dynamic where I could really help people. Real estate felt like the right fit, and it also gave me the flexibility I need as a mom of two,” she says.

And just like that, she stepped into a world where every day is different, every deal tells a story, and every client brings a new adventure.

Cindy’s very first sale, a smooth process with dream clients, was one of those pinch-me moments. “Seeing the excitement on their faces, knowing I helped them start a new chapter… I was hooked.”

 

It reminded her why she chose this path: not just to sell homes, but to make the process joyful, memorable, and personal.

Cindy’s love for Swakopmund runs deep. It’s where she was born and where she’s chosen to raise her own family. That local insight gives her a unique edge, whether she’s marketing a brand-new development or showing off a charming older home with character.

“Whether it is modern townhouses near the beach or older, personality-filled homes in the heart of town, I know my market,” she explains. “Helping people find a property that fits their lifestyle here - that’s what I love most.”

The Swakopmund property market is buzzing with demand, especially for move-in-ready homes with ocean views. Cindy’s noticed a definite trend: “Buyers are leaning toward modern, low-maintenance homes, especially families and investors looking for that coastal lifestyle.”

But homes with character aren’t being left behind. There’s still strong interest in older homes with soul and charm. And when it comes to questions? “Buyers usually ask about proximity to the beach, whether a property is good for short-term rentals, and what’s coming up in the market. Sellers want to know how to price right and attract serious interest quickly.”

To keep up with the market and evolving buyer needs, Cindy keeps a close eye on local developments and stays plugged into property trends. She also makes a point of educating her clients - especially first-time buyers.

“With first-timers, I take the time to explain the process from A to Z. Buying a home can feel overwhelming — my job is to make it feel simple and exciting.”

Cindy sees technology as a game-changer in the industry, from virtual tours to paperless contracts. “Tech has made things faster, more convenient, and way more client-friendly,” she says. “But there’s still room to grow.”

Her dream tech wish? A system to streamline follow-ups and client communication, so no one ever feels out of the loop.

One moment that stands out? A glowing review from an international client who appreciated her dedication and local know-how.

And one of the most memorable deals? “Selling units at Desert Ridge — being there from the first shovel in the ground to handing over the keys was just incredible. Plus, I loved the creative side of marketing a brand-new development.”

For new agents entering the industry, Cindy has one golden piece of advice: “Be patient, stay persistent, and always listen to your clients. This isn’t a part-time hustle, it’s a full-on commitment.”

For Cindy, great client service starts with communication. She says that being available to her clients, honest, and always keeping them in the loop is not just about doing good business - it is also about building trust. And trust is everything!

Her top tip for sellers is to always declutter and depersonalise. "You want buyers to walk in and imagine their life there, not yours,” she says.

If real estate hadn’t come calling, Cindy thinks she’d have pursued digital marketing, as it is something that combines her love for people, creativity, and strategy. Her favourite Swakopmund spots? The café culture and historic charm of the town centre, plus the beach for a soul-soothing sunset stroll.

On the difficult days, her faith keeps her grounded and gives her strength. "A strong cappuccino doesn’t hurt either!” she laughs.

Over the next year, Cindy is focused on growing her client base by building strong relationships and delivering consistently excellent service. She’s passionate about helping more families find their perfect homes in Swakopmund. At the same time, she’s committed to expanding her expertise in the local property market, keeping up with trends, buyer preferences, and new developments.

Continuous learning is high on her list, too, and she plans to level up her marketing strategies and embrace new technologies to enhance her service offering.